Residents should find a meeting, a form or a phone number without calling the clerk.
A town website has one job above the rest: let residents find a meeting, a form or a phone number without calling the clerk. It also has to work for everyone, including residents who use a screen reader.
Four things this kind of site gets right
The next meeting, up front
A notice card with the date, time, place and agenda for the next council meeting, the first thing a resident sees.
Documents in one place
Agendas, minutes, ordinances and forms, searchable and sorted by date, not buried in a folder of scans.
Alerts that stand out
Water notices, road closings and weather warnings sit above everything else until they are cleared.
Forms that reach the right office
Contact, report a problem, records requests and business listings, each sent to the person who handles it.
